Welcome To
Dreamco Design

DreamCo Design is a large scale web development company with offices located in Tampa, Florida and Chicago Illinois. Our firm takes on a range of projects ranging anywhere from a new business start up that is in need of a website, to customized projects for fortune 500 companies.
If it is web related, DreamCo Design can do it.

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Terms and Conditions

By placing an order with DreamCo Design LLC,
(DreamCo Design / Dream Company Design / Dream Co. Design)

You, the client, agree to the following terms & conditions:

"Orders" are defined as any agreement entered into with DreamCo Design in which money is exchanged for products or services being rendered by DreamCo Design LLC. In the case of web design or web development projects, a document referred to as a "Scope of Work" is provided at the time of sale which contains full detail of services agreed to be delivered. A link and reference to the terms and conditions below is contained within all "scope of work" documents.

1. Turnaround for Printing and Web Design
PRINTING
Dreamcodesign.com estimates that all orders containing only flat pieces will be ready to ship within 7 business days from the business day we receive the completed order. All orders placed before 5pm eastern will be considered ordered that business day. Any order placed after 6pm will be considered ordered on the following business day. DreamCo Design will do everything in its power to correctly produce your job in a timely manner, but can not guarantee a specific shipping or arrival date. The 7 business day turnaround is an estimate, and is not to be confused with any guarantee. Print turnarounds vary depending on the type of piece or pieces being printed, the quantity, and other finishing options. Essentially all pieces fall within a 2 to 4 or a 5 to 7 day turnaround time "at the printer" prior to being shipped. The term "at the printer" refers to the turnaround time anticipated upon the proofs / final versions of the files needed to produce the print being provided to the printer to the time in which they are actually printed and finished. All clients should allow additional time for shipping. Shipping estimates are based on the shipping time as purchased. We are not liable or responsible for the shipping turnaround time as promised by third party vendors such as UPS / USPS / FEDEX / DHL.

WEB DESIGN
DreamCo Design and the client must work together to complete the web design or web development project project in a timely manner. We agree to work expeditiously to complete the web design project before or within the timeframe decided upon and outlined within the "scope of work" document.

Our web development experts will often issue a turnaround time in the "scope of work" email that is sent out to each client. The timeframe issued can vary from days to months, depending on the size and difficulty of the project. Timeframe estimates which are issued upon the delivery of the scope of work strongly depend upon the involvement of the customer and their interaction. Content, files, and other materials which can only be rended by the customer are at times required in order to complete a project within the time which has been estimated. Furthermore upon the delivery of a "development link" the estimated time anticipates no revisions or a small amount of revisions overall. Extended revisions or extended amounts of time in which the client needs to formally produce revisions can greatly effect the time of completion.

If the client does not supply DreamCo Design with complete text and graphic content, or all content needed, including that which is programming based information within 14 days of the date of the transaction, the entire amount of the transaction is considered earned and becomes due and payable, if there is an outstanding balance. All sales are final. DreamCo Design does work with clients on a case to case basis in which extended time is needed in order to develop content without electing to collect any remaining payment. During this time period we will prompt the client with multiple calls and or emails as serving instructions on our exact needs to move the project ahead.

In the event that a client is unable to provide us with the necessary materials or content for a website, DreamCo Design holds the right to place "filler content" in the website to push the process along. Our team works with client's in a very customized and complete manner. We will offer all possible assistance in the development of content and advice so that a project can be completed the correct way.

1.1 Revisions, Hosting & Website Release
The web site design project will be published to the client's hosting service or DreamCo Design's hosting upon receipt of full payment, including all upgrade charges separate from the initial submittal (Scope of Work). The client will also be required to FAX us a release sheet which agrees to have the website published live on the internet. In the event a client has elected to host the website with DreamCo Design and would like to have access to the website, an FTP release form is issued to the client and must be faxed back for this access to be granted. Individual terms and conditions can be referenced on those documents. The client understands that DreamCo Design's web design service does not provide any hosting services in connection with this web design project. Hosting services require a separate contract with the Dreamcodesign.com Web Design Service. The client agrees to select a hosting service which allows Dreamcodesign.com Web Design Service full access to the client's account via FTP. The client will be solely responsible for all hosting service charges.

Upon the completion of the web design project, DreamCo Design allows for 2 full rounds of revisions from the customer. Revisions are defined as minor in scope and consist of items such as but not limited to: font sizing, positioning of text, image changes, and content adjustments. Items which are not considered revisions are adjustments such as: new pages, page renaming and complete re-working of content, structure changes in the layout of a page, the switching of a design example, template, or reference site, complete color scheme changes, website pixel changes which adjust the width of a page, or any other deep structure related adjustments. Changes of these type are billed at either $70.00 per hour US, or equal to the cost of the specific type of page, HTML or Flash, which ever is less. Any charges incurred by Dreamcodesign.com will be automatically billed to the credit card on file. The "Scope of Work" or "Project Plan" that is issued to the client will serve as the agreement of services. DreamCo Design is known for outstanding customer service and is willing to assist clients with perfecting their sites long as the requests are legitimate and inside the initial scope of work. Our main goal is to strive for outstanding customer service. Please keep in mind, all sales are final.

1.2 Price Match Guarantee
DreamCo Design is willing to match the quoted price of any U.S. based company which employs a staff of more than 2 individuals if a proposal can be drafted and provided by that company offering the same services. DreamCo Design holds the first right of refusal to price match any offer if we determine that the offer may be fraudulent, inaccurate, or not meet the expectations anticipated in a proposal. Our Price Match guarantee issues a match of the quote issued plus an additional 10% off the difference between our quote and the quote provided for the same services.

2. Payment Terms
Upon the purchase of either Web Development Services or Printing Services, any unpaid balances owed will be processed on the credit card you authorized in your original transaction on the same day we deliver the development link to you via e-mail. All orders must be prepaid due to the speed of our turnaround. We accept Visa, MasterCard, AMEX, Discover as our methods of payment, along with personal or business check. If you would like to pay by check, your order will not print or be designed until the check has cleared. This will cause a significant delay in your order. Under no circumstances will Dreamcodesign.com print a job COD or give credit terms. All sales are final. Refunds are only issued on a case to case basis based on client satisfaction. If for any reason one of our client's is not satisfied with the work we have done AFTER we have attempted all revisions from the client AND if the project has exceeded more then double in time frame any expected estimate then a refund can be considered for issue. Our company tries to avoid all and any confrontation or issue of charge backs therefore refunds are handled on a case to case basis. Finance options are available through DreamCo Design during certain time periods however no guarantee is issued as to when financing may or may not be available. DreamCo Design's finance package requires a 50% deposit with the remaining balance to be paid off over 6 months with an additional 9.95% added to the entire quoted amount. Furthermore it should be noted that any website under a finance policy is rightfully owned by DreamCo Design LLC and NOT by the party financing the website until 100% payment has been collected.

3. Quotations/Estimates
Prices posted on this website are subject to change without notice. Written estimates are good for 30 days. An estimate not accepted within 30 days may be changed. All pricing issued in the "scope of work" or "project plan" is exactly what the client will pay for services. We DO NOT bill by the hour nor do we "tack on" additional fees for the work defined.

4. Orders
Dreamcodesign.com reserves the right to use its sole discretion in refusing to print or produce anything it deems improper or known to be illegal. Dreamcodesign.com is not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or slogans. The client guarantees the legal title of all matter submitted to Dreamcodesign.com for printing and/or web publication. Web development work done by our company, DreamCo Design LLC, is also owned by the paying client. The client is responsible for all and any content posted on the website regardless of which party gathered it. We are not responsible for any e-copyright infringement. Any information sent to us, information meaning images, text, and content, is considered "legit" and will be utilized on the website. In the action of our company implementing graphics or text we will strive but not guarantee that all items placed are 100% copyright "OKed" and the client will always be responsible for any content on his or her website.

4.1 Orders - Delivery
Delivery of all orders is based upon the website being completed per the original "Scope of Work" issued by the web development expert along with a maximum of three full sets of revisions issued by the client. Delivery is considered "delivered" upon receiving of the "release form" which is generated and issued to each client so that they can sign off on their website release. Certain circumstances result in websites being released on the internet prior to receiving a "sign off form" however delivery is still not complete nor is the product considered finalized until the release form is obtained. Failure to collect the release form can lead to website removal or delays.

5. Cancellations
Canceled orders require compensation for incurred costs and related obligations at the time of cancellation. Due to the speed of our turnaround, you may only cancel a job the same business day you place your order. A minimum charge of $135 is applied to jobs canceled before our evening cutoff time of 6pm. A minimum charge of $150 is applied to jobs canceled before plating occurs at 8pm. No refunds will be given for orders canceled after 8pm of the same business day the order was placed. All sales are final.

5.1 Hosting Cancellations
If for any reason a client decides to cancel any one of our month to month, no contract hosting packages, full ownership of the website and all of its files are turned over to the original client. The website can only be issued to the original client who pays for the website and no other web development company. All final amounts owed to DreamCo Design for hosting will be paid the day the request to cancel has been placed and the website will be downloaded, backed up, and then forwarded to the client VIA CD rom or email, depending on the size of the website.

DreamCo Design is not responsible for any down time or loss of business due to the transfer of the website to another party, nor is DreamCo Design responsible for hosting stability and business warranty due to hosting stability. Clients enter into a seperate agreement with DreamCo Design LLC for hosting and no guarantees on hosting are provided.

6. Accuracy of Specifications
Quotations are based on the accuracy of the specifications provided. Dreamcodesign.com can re-quote a job at the time of submission if the art does not conform to the information on which the original estimate was based. Orders placed with Dreamcodesign.com are to the client's knowledge correct, and there are no conditions or agreements relating to the order which are not written or accompanying said order.

7. Liability
Dreamcodesign.com’s liability shall be limited to the stated selling price to the customer of any defective goods, and shall in no event include special, consequential, incidental, indirect or similar damages, including without limitation, lost profits. Dreamcodesign.com warrants that every product manufactured by it meets industry standard for such product and is free of any material defect in workmanship. IT IS EXPRESSLY AGREED THAT THIS WARRANTY IS IN LIEU OF ALL WARRANTIES OF FITNESS FOR PARTICULAR USE AND MERCHANTABILITY. Dreamcodesign.com makes no other warranty and no actions or words of Dreamcodesign.com or its officers, employees or agents shall constitute a warranty. We do however guaranatee that all web design work or programming that we complete will "work" and function as designed long as the project is hosted on our servers and no FTP information is owned by the client which allows product manipulation.

Should the client request FTP access of their website a release form is first signed off on by the client and access is given. All modifications, changes, stability, and features are then the responsibility of the client.

Furthermore, DreamCo Design LLC cannot and will not be held responsible or take on any liability for any website construction that does not meet local or state laws or that falls under a malicious attack such as a computer hack. All data, web programming, features, functionality, design, and construction becomes owned by the client at the time of sign off. Our company is not responsible for any stolen information gained by a hacker on a website we have built and delivered to a client.

8. Indemnification
The customer represents that it has the legal right to produce all printed materials ordered from Dreamcodesign.com. In the event that a charge, claim or demand, or arbitration, action or proceeding (collectively, a "Claim") is made or commenced against Dreamcodesign.com based upon, relating to or arising from the alleged wrongful acts of the customers, or alleging that the printing performed or product produced by Dreamcodesign.com ordered by the customer: (a.) infringes any copyright, patent or other proprietary right of any person; or (b.) contains matter that is libelous, slanderous, defamatory, scandalous or obscene, the customer shall indemnify and hold Dreamcodesign.com harmless from and against any loss, damages, cost and expense arising from or related to the Claim including without limitation; (1.) defending Dreamcodesign.com against any such Claim (2.) paying any judgment or award against the customer; and (3.) reimbursing Dreamcodesign.com for any legal fees and expenses it reasonably incurs in responding.

9. Electronic Manuscripts/Images
It is the client's responsibility to maintain a copy of the original computer files, artwork and transparencies. Dreamcodesign.com is not responsible for accidental loss or damage to media supplied by the client or for errors on supplied artwork furnished by the client. Until Dreamcodesign.com can evaluate digital input, no claims or promises are made about our ability to work with jobs submitted in digital format, and no liability is assumed for problems that may arise. Any additional translating, editing, or programming needed to utilize client-supplied files will be charged at our current rates. Dreamcodesign.com does not archive your work for longer than it takes to produce the final product. Please save your work!

10. Alterations/Corrections
Client alterations must be specified in writing and must include all corrections or changes from the original specifications. Such work will be charged at our current rates.

11. Prepress Proofs
When requested by the customer, Dreamcodesign.com will submit color proofs for the customer's review and approval. A minimum shipping charge of $35 is required to send a proof via express air shipping. Proofs must be returned to Dreamcodesign.com marked "O.K." or "Revised Proof Required" and signed by the customer. Until the proof is returned, no additional work will be performed. Dreamcodesign.com will not be responsible for undetected production errors if:
Proofs are waived by the client;
The work is printed per the client's written OK;
Requests for changes are communicated verbally.
All requests for changes of any kind must be made in writing to avoid mistakes. Any proof request waives our turnaround guarantee.

12. The Guarantee of Color and Exact Color Matching
Because of differences in equipment, computer monitors, paper, inks, and other conditions between color proofing and production pressroom operations, a "pleasing color" variation between color proofs and the completed job [as determined by generally accepted trade technical methods] is to be expected. When such a variation occurs, it will be considered acceptable performance. We do not guarantee an exact color match to the art submitted. If the art is submitted as a any color mode other than CMYK we will convert the color mode to CMYK. If there is a color shift we are not responsible for that color shift. If you do not understand the complete specifications we require for submitted art please go to our art submission page for a complete and detailed list.

13. Inkjet Proofs
Inkjet and laser prints are known to look substantially different than offset printing. We offer quick turnaround and low prices by printing to a "pleasing color" standard, using standard ink densities. There is no guarantee that your finished piece will match your printed sample. This is due to the varying results from different output devices including inkjet printers, continuous tone proofing devices, and film-based proofs.

14. Over runs/Under runs
Dreamcodesign.com will normally deliver the exact quantity of goods ordered plus a small additional amount. There is no extra charge for the additional amount. In the event of an under run, Dreamcodesign.com may bill for the actual quantity delivered. The generally accepted trade practice is plus or minus 5%.

15. Delivery
Charges for delivery of materials and supplies from the client or the client's supplier to Dreamcodesign.com are not included in quotations unless specified. Dreamcodesign.com is not responsible for delays and/or damage incurred during shipping. Title for finished work passes to the customer upon delivery to the carrier at shipping point; or upon mailing of invoices for the finished work or its segments, whichever comes first.

16. Claims
Claims for defects, damages, or shortages must be made by the client in writing no later than 10 calendar days after delivery. If no such claim is made, Dreamcodesign.com and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that Dreamcodesign.com's performance has fully satisfied all terms, conditions and specifications. In case of dispute, all products will be returned to our facility in order for us to fully inspect the damages.

17. Disputes & Venue
For legal purposes, the venue for any dispute including all law suits, mediation, and legal exchanges, shall be Kane County, Illinois, USA. DreamCo Design LLC is a limited liability company with principal offices located in West Dundee, IL.

18. Right to Subcontract
Dreamcodesign.com shall have the right to assign any portion of the work required to another contractor.

19. Workmanship Guarantee
We guarantee all orders to be free of defects in workmanship. If any order does not match the generally accepted trade standards, we will reprint the order or issue the customer a refund at our discretion.

20. Privacy Statement
Any information Dreamcodesign.com collects from order processing or from any inquiries is not shared with any other company. Your information is only used for contact, billing, and shipping purposes. Your credit card information is never stored by Dreamcodesign.com.

21. Samples
Dreamcodesign.com might use your product for samples or advertising purposes.

22. Billing
Your credit card bill will read "Dreamcodesign.com" or "Web Design" or "DreamCo Des" or other terms which reference our company.

23. Design Specifications
Business card files must have an 1/8" bleed and an 1/8" safe area. Files which do not meet these requirements will be rejected. All files submitted for sizes larger than a business card must have a 1/4" safe area. We take no responsibility for cutting text or images which exist outside our required safe area. Please check your design before submitting it for print. Finished sizes for pieces larger than business cards may vary by 1/8". If you require an exact size, please call for a custom quote. Please refer to our templates section for further information. *Also see our Art Submission Page >>

24. All Sales Are Final
Since each job is custom created for its owner, it can not be reused or resold.

25. Shipping Changes and Shipping Methods
Due to our quick turnaround, shipping methods selected on our online ordering page are final and cannot be changed once the order is submitted. We will not upgrade or change the shipping method that was selected on our online ordering page. Also, we will not use any other form of shipping that is not one of our pre-determined shipping options. We will not use client's account numbers, regardless of the carrier for the shipping of orders.

26. Third Party Billing and Reimbursements
Your card will be billed the exact amount of the purchase. Dreamcodesign.com will not charge a card for more than the amount and reimburse the difference. Under no circumstances will Dreamcodesign.com deviate from this term. It is up to you to work out an agreeable transaction arrangement with your client if you choose to resell our products.

27. Changes
Dreamcodesign.com may change, modify, add or remove portions of this policy at any time, and any changes will become effective immediately upon being posted unless stated otherwise. This policy was last revised on January 17, 2007.