Terms & Conditions

Welcome to the DreamCo Design terms and conditions section. The terms and conditions, as outlined below, represent the terms in which all clients agree to when interacting with DreamCo Design LLC. The terms and conditions stated are considered agreed upon and fully understood when the initial payment is received as a deposit, in any amount, and the signed sales agreement (last page of scope of work) is obtained, confirming the Scope of Work provided is 100% accurate and understood. Should you have any questions about the DreamCo Design terms and conditions, please contact us.

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Terms and Conditions

By placing an order with DreamCo Design LLC,
(DreamCo Design / Dream Company Design / Dream Co. Design / DreamCo Design LLC.)

You, the client, agree to the following terms & conditions:

"Orders" are defined as any agreement entered into with DreamCo Design in which money is exchanged for products or services being rendered by DreamCo Design LLC. In the case of web design or web development projects, a document referred to as a "Scope of Work" is provided, typically within 48 business hours, at the time of sale which contains full detail of services agreed to be delivered. A link and reference to the terms and conditions below is contained within all "scope of work" documents.

1. Turnaround for Printing and Web Design

PRINTING

DreamCo Design LLC estimates that all orders containing only flat pieces will be ready to ship within 7 business days from the business day we receive the completed order. All orders placed before 5pm eastern will be considered ordered that business day. Any order placed after 6pm will be considered ordered on the following business day. DreamCo Design will do everything in its power to correctly produce your job in a timely manner, but can not guarantee a specific shipping or arrival date. The 7 business day turnaround is an estimate, and is not to be confused with any guarantee.

Print turnarounds vary depending on the type of piece or pieces being printed, the quantity, and other finishing options. Essentially all pieces fall within a 2 to 4 or a 5 to 7 day turnaround time "at the printer" prior to being shipped. The term "at the printer" refers to the turnaround time anticipated upon the proofs / final versions of the files needed to produce the print being provided to the printer to the time in which they are actually printed and finished. All clients should allow additional time for shipping. Shipping estimates are based on the shipping time as purchased. We are not liable or responsible for the shipping turnaround time as promised by third party vendors such as UPS / USPS / FEDEX / DHL.

WEB DESIGN
DreamCo Design and the client must work together to complete the web design or web development project project in a timely manner. We agree to work expeditiously to complete the web design project before or within the timeframe decided upon and outlined within the "scope of work" document.

Our web development consultants will often issue a turnaround time in the "scope of work" email that is sent out to each client. The timeframe issued can vary from days to months, depending on the size and difficulty of the project. Timeframe estimates which are issued upon the delivery of the scope of work strongly depend upon the involvement of the customer and their interaction. Content, files, and other materials which can only be rended by the customer are at times required in order to complete a project within the time which has been estimated. Though DreamCo Design makes an effort to assist clients with content there are still materials which we are required to be provided with at times.

Furthermore upon the delivery of a "development link" the estimated time anticipates no revisions or a small amount of revisions overall. Extended revisions or extended amounts of time in which the client needs to formally produce revisions can greatly effect the time of completion. Additional work which is not initially included in the Scope of Work can also extend the turnaround of a project.

If the client does not supply DreamCo Design with complete text and graphic content, or all content needed, including that which is programming based information within 14 days of the date of the transaction, the entire amount of the transaction is considered earned and becomes due and payable, if there is an outstanding balance.

All sales are final. DreamCo Design does work with clients on a case to case basis in which extended time is needed in order to develop content without electing to collect any remaining payment. During this time period we will prompt the client with multiple calls and or emails as serving instructions on our exact needs to move the project ahead.

DreamCo Design is not however obligated to fulfill work within any pre-determined time period or deadline date nor are we required to stay within our posted mutual "deadline date." All dates issued are goals or estimates in which we anticipate work being completed within. Dates strongly require the interaction of the client as outlined above.

In the event that a client is unable to provide us with the necessary materials or content for a website, DreamCo Design holds the right to place "filler content" in the website to push the process along. Our team works with client's in a very customized and complete manner. We will offer all possible assistance in the development of content and advice so that a project can be completed the correct way.

DreamCo Design makes all clients aware that programming based development and development involving the construction of pages does not begin until all content has been collected and or generated. This is suggested within the "scope of work" document and proceeding "content" documents as forwarded by the project management department and/or by web development consultants and members of our staff. Furthermore, this fact is also suggested prior to the date of sale and once again reiterated during the content process. Without content there is no substance or design element to base the construction around, thus, it is extremely important. DreamCo Design does however continue to work during this timeframe on graphical items, planning, management, framework, and other items involving the construction of the project. Therefore, NO TIME PERIOD after the "date of sale" and "date of scope of work delivery" is considered lost time. Multiple items both tangible and intangible are required to bring a project to completion.

Upon content finalization, the development process begins. DreamCo Design holds the right to initiate communication with third parties on a consulting or subcontracting level, at times overriding anything specifically stated in a non-disclosure agreement. DreamCo Design will often times initiate communication with the client for project clarification and details in which clarity is needed.

During this time of development, a customer liaison may communicate with the client both over the phone and via email for project updates as they are determined by our team. However, DreamCo Design is not obligated to share and or submit unfinished or unpublished files, documents, or any subject material, tangible or intangible to the client due to our revisions process. Upon completion and testing of the agreed to work, DreamCo Design issues the client the opportunity to review and revise as outlined in the revisions section below.

1.1 Revisions, Hosting & Website Release

The website design project will be published to the client's hosting service or DreamCo Design's hosting upon receipt of full payment, including all upgrade charges separate from the initial submittal (Scope of Work). The client will also be required to FAX us a release sheet which agrees to have the website published live on the internet. In the event a client has elected to host the website with DreamCo Design and would like to have access to the website, an FTP release form is issued to the client and must be faxed back for this access to be granted. Individual terms and conditions can be referenced on those documents. The client understands that DreamCo Design's web design service does not provide any hosting services in connection with this web design project. Hosting services require a separate contract. The client agrees to select a hosting service which allows Dreamcodesign.com Web Design Service full access to the client's account via FTP. The client will be solely responsible for all hosting service charges.

Clients working with DreamCo Design also understand that hosting begins immidiately upon purchase. Hosting is required to establish items such as placeholder pages, email accounts, and hosting test files.

Upon the completion of the web design project, DreamCo Design allows for 1 full round of revisions from the customer. Revisions are defined as minor in scope and consist of items such as but not limited to: font sizing, positioning of text, image changes, and content adjustments. Items which are not considered revisions are adjustments such as: new pages, page renaming and complete re-working of content, structure changes in the layout of a page, the switching of a design example, template, or reference site, complete color scheme changes, website pixel changes which adjust the width of a page, or any other deep structure related adjustments. Changes of these type are billed at either $85.00 per hour U.S., or equal to the cost of the specific type of page, HTML or Flash, which ever is less.

Often times, DreamCo Design will proceed with a web development project using "latin filler text" in order to make it a viewable / tangible product. At the completion of the project per the scope of work, we accept content to replace the filler text during the revisions phase. Items which are requested beyond the clients complete review of the website (revisions) are considered billable. We will quote the additional adjustments or additions and bill as noted above.

Clients working with DreamCo Design also understand the delivery of payment is usually due at the delivery of the development link, or as specifically noted in the scope of work. As an act of good customer service, DreamCo Design continuously reminds clients of their payment due date by means of status update emails.

The "Scope of Work" that is issued to the client will serve as the agreement of services. DreamCo Design is known for outstanding customer service and is willing to assist clients with perfecting their sites long as the requests are legitimate and inside the initial scope of work. Our main goal is to strive for outstanding customer service. Please keep in mind, all sales are final.

1.2 Price Match Guarantee

DreamCo Design is willing to match the quoted price of any U.S. based company which employs a staff of more than 2 individuals if a proposal can be drafted and provided by that company offering the same services. DreamCo Design holds the first right of refusal to price match any offer if we determine that the offer may be fraudulent, inaccurate, or not meet the expectations anticipated in a proposal. Our Price Match guarantee issues a match of the quote issued plus an additional 10% off the difference between our quote and the quote provided for the same services.

1.3 Free Logo Design

DreamCo Design's free logo services are provided to any client who purchases a website $5,000.00 or more AND retains an existing hosting account with us. In the event a website purchase is that of a lesser amount the freelogo design service does not qualify. Therefore, any request for a logo must meet these minimum site requirements. Furthermore, the purchasor must retain a valid hosting account with DreamCo Design LLC in order for the "free logo" to be applicable. Logos are held to a maximum of 1 set of revisions prior to any additional charges or requests for haulting and major clarification. Our logo design process involves an interview process with the client in order to obtain accurate thoughts and ideas. DreamCo Design's free logo design service does not cover the establishment of original fonts, original characters, or animated pieces, though these services are available for an additional charge they are not provided VIA the free logo.

DreamCo Design's discounted logo services are offered for all clients which include a process in which either 1 logo, or 3 logo options can be presented.

1.2 Free SEO

Any website that is built by and hosted by DreamCo Design qualifies for free basic search engine optimization. This includes: title tags, description tags, meta-keywords, manual submission to the major search engines as determined by us, and sitemap generation. At times, DreamCo Design may opt to also do ALT tags for websites. No additional SEO service is offered with the FREE SEO provided as a benefit to clients. Therefore, these items should not be confused with our "extended seo" and other forms of on-going search engine optimization.

2. Payment Terms

Upon the purchase of either Web Development Services or Printing Services, any unpaid balances owed will be processed on the credit card you authorized in your original transaction on the same day we deliver the development link to you via e-mail. All orders must be prepaid due to the speed of our turnaround. We accept Visa, MasterCard, AMEX, Discover as our methods of payment, along with personal or business check. If you would like to pay by check, your order will not print or be designed until the check has cleared. This will cause a significant delay in your order. Under no circumstances will Dreamcodesign.com print a job COD or give credit terms. All sales are final. Refunds are only issued on a case to case basis based on client satisfaction and ownership review to verify validity to claims. If for any reason one of our client's is not satisfied with the work we have done AFTER we have attempted all revisions from the client AND if the project has exceeded more then double in time frame any expected estimate then a refund can be considered for issue. Our company tries to avoid all and any confrontation or issue of charge backs therefore refunds are handled on a case to case basis.

Finance options are available through DreamCo Design during certain time periods however no guarantee is issued as to when financing may or may not be available. DreamCo Design's finance packages involve a no-credit-check process in which the client is fully obligated to pay a full balance, plus a convenience interest on the amount stated. DreamCo Design's 6 month finance program requires a 50% payment and the remaining balance to be paid over 6 months @ 9.95% interest. DreamCo Design's 12 mon finance program requires the first months payment only with the full amount broken up over 12 months at 14.95% interest. Regardless of the turnaround time of the delivered services or the financial or goal status set forth by the financing party, the full amount is owed. Furthermore it should be noted that any website under a finance policy is rightfully owned by DreamCo Design LLC and NOT by the party financing the website until 100% payment has been collected.

3. Quotations/Estimates

Prices posted on this website are subject to change without notice. Written estimates are good for 30 days. An estimate not accepted within 30 days may be changed. All pricing issued in the "scope of work" is exactly what the client will pay for services. We DO NOT bill by the hour nor do we "tack on" additional fees for the work defined.

4. Orders

DreamCo Design LLC reserves the right to use its sole discretion in refusing to print or produce anything it deems improper or known to be illegal. DreamCo Design is not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or slogans. The client guarantees the legal title of all matter submitted to DreamCo Design for printing and/or web publication. Web development work done by our company, DreamCo Design LLC, is also owned by the paying client. The client is responsible for all and any content posted on the website regardless of which party gathered it. We are not responsible for any e-copyright infringement. Any information sent to us, information meaning images, text, and content, is considered "legit" and will be utilized on the website. In the action of our company implementing graphics or text we will strive but not guarantee that all items placed are 100% copyright "OKed" and the client will always be responsible for any content on his or her website. DreamCo Design also holds the right to re-use any programming constructed by our party along with any content which was generated by our team.

4.1 Orders - Delivery

Delivery of all orders is based upon the website being completed per the original "Scope of Work" issued by the web development consultant along with a maximum of three full sets of revisions issued by the client. Delivery is considered "delivered" upon receiving of the "release form" which is generated and issued to each client so that they can sign off on their website release. Certain circumstances result in websites being released on the internet prior to receiving a "sign off form" however delivery is still not complete nor is the product considered finalized until the release form is obtained. Failure to collect the release form can lead to website removal or delays.

5. Cancellations & Project Termination

Canceled orders require compensation for incurred costs and related obligations at the time of cancellation. Due to the speed of our turnaround, you may only cancel a job the same business day you place your order. A minimum charge of $135 is applied to jobs canceled before our evening cutoff time of 6pm. A minimum charge of $150 is applied to jobs canceled before plating occurs at 8pm. No refunds will be given for orders canceled after 8pm of the same business day the order was placed. All sales are final.

DreamCo Design also holds the right to terminate any project which DreamCo Design is contracted to execute in the event of any of the following scenarios:

- The content has not been collected within 90 days of deposit and our term has determined "filler content" is not acceptable to move the project along.

- Revisions have not been obtained after a 30 day time period from the issuing of the development link or revised development link.

DreamCo Design will make an effort both over the phone and in writing to alert you multiple times that the project is subject to termination. Should it be terminated, DreamCo Design will archive the project as-is and consider all remaining balances fully owed, should any be open. We hold the right to obtain any open balances by means of any payment provided to us or by submission to a third party vendor for claim recovery.

As a means of customer service and understanding, DreamCo Design will work with customers, should they communicate with us, on establishing dates and obtaining the required material to move the project along. Should no communication be provided DreamCo Design will proceed to terminate the project. Should a client contact us after a project has been considered terminated, DreamCo Design holds right to charge a re-activation fee of $275.00 and re-set any scheduled time-frame initially outlined. DreamCo Design may also opt to not enter into the fulfillment of any project should we feel communication negligence will continue.

6. Hosting Cancellations

If for any reason a client decides to cancel any one of our month to month, no contract hosting packages, full ownership of the website and all of its files are turned over to the original client. The website can only be issued to the original client who pays for the website and no other web development company. All final amounts owed to DreamCo Design for hosting will be paid the day the request to cancel has been placed and the website will be downloaded, backed up, and then forwarded to the client VIA CD rom or email, depending on the size of the website.

DreamCo Design is not responsible for any down time or loss of business due to the transfer of the website to another party, nor is DreamCo Design responsible for hosting stability and business warranty due to hosting stability. Clients enter into a seperate agreement with DreamCo Design LLC for hosting and no guarantees on hosting are provided. DreamCo Design will provide any client no longer hosting with our party a CD which contains the entire website and / or database on a disc. Transferring and setup on 3rd party hosts is not our responsibility and is subject to additional charges.

7. Liability

DreamCo Design's liability shall be limited to the stated selling price to the customer of any defective goods, and shall in no event include special, consequential, incidental, indirect or similar damages, including without limitation, lost profits. Dreamcodesign.com warrants that every product manufactured by it meets industry standard for such product and is free of any material defect in workmanship. IT IS EXPRESSLY AGREED THAT THIS WARRANTY IS IN LIEU OF ALL WARRANTIES OF FITNESS FOR PARTICULAR USE AND MERCHANTABILITY. DreamCo Design makes no other warranty and no actions or words of DreamCo Design or its officers, employees or agents shall constitute a warranty. We do however guaranatee that all web design work or programming that we complete will "work" and function as designed long as the project is hosted on our servers and no FTP information is owned by the client which allows product manipulation.

Should the client request FTP access of their website a release form is first signed off on by the client and access is given. All modifications, changes, stability, and features are then the responsibility of the client.

Furthermore, DreamCo Design LLC cannot and will not be held responsible or take on any liability for any website construction that does not meet local or state laws or that falls under a malicious attack such as a computer hack. All data, web programming, features, functionality, design, and construction becomes owned by the client at the time of sign off. Our company is not responsible for any stolen information gained by a hacker on a website we have built and delivered to a client. DreamCo Design is also not responsible for any down time or loss of business due to the development time needed to produce the agreed upon product.

8. Indemnification

The customer represents that it has the legal right to produce all printed materials ordered from DreamCo Design. In the event that a charge, claim or demand, or arbitration, action or proceeding (collectively, a "Claim") is made or commenced against Dreamcodesign.com based upon, relating to or arising from the alleged wrongful acts of the customers, or alleging that the printing performed or product produced by DreamCo Design ordered by the customer: (a.) infringes any copyright, patent or other proprietary right of any person; or (b.) contains matter that is libelous, slanderous, defamatory, scandalous or obscene, the customer shall indemnify and hold DreamCo Design harmless from and against any loss, damages, cost and expense arising from or related to the Claim including without limitation; (1.) defending Dreamcodesign.com against any such Claim (2.) paying any judgment or award against the customer; and (3.) reimbursing DreamCo Design for any legal fees and expenses it reasonably incurs in responding.

9. Electronic Manuscripts/Images

It is the client's responsibility to maintain a copy of the original computer files, artwork and transparencies. DreamCo Design is not responsible for accidental loss or damage to media supplied by the client or for errors on supplied artwork furnished by the client. Until Dreamcodesign.com can evaluate digital input, no claims or promises are made about our ability to work with jobs submitted in digital format, and no liability is assumed for problems that may arise. Any additional translating, editing, or programming needed to utilize client-supplied files will be charged at our current rates. DreamCo Design does not archive your work for longer than it takes to produce the final product. Please save your work!

10. Alterations/Corrections

Client alterations must be specified in writing and must include all corrections or changes from the original specifications. Such work will be charged at our current rates.

11. Prepress Proofs

When requested by the customer, DreamCo Design will submit color proofs for the customer's review and approval. A minimum shipping charge of $35 is required to send a proof via express air shipping. Proofs must be returned to Dreamcodesign.com marked "O.K." or "Revised Proof Required" and signed by the customer. Until the proof is returned, no additional work will be performed. Dreamcodesign.com will not be responsible for undetected production errors if:
Proofs are waived by the client;
The work is printed per the client's written OK;
Requests for changes are communicated verbally.
All requests for changes of any kind must be made in writing to avoid mistakes. Any proof request waives our turnaround guarantee.

12. The Guarantee of Color and Exact Color Matching

Because of differences in equipment, computer monitors, paper, inks, and other conditions between color proofing and production pressroom operations, a "pleasing color" variation between color proofs and the completed job [as determined by generally accepted trade technical methods] is to be expected. When such a variation occurs, it will be considered acceptable performance. We do not guarantee an exact color match to the art submitted. If the art is submitted as a any color mode other than CMYK we will convert the color mode to CMYK. If there is a color shift we are not responsible for that color shift. If you do not understand the complete specifications we require for submitted art please go to our art submission page for a complete and detailed list.

13. Inkjet Proofs

Inkjet and laser prints are known to look substantially different than offset printing. We offer quick turnaround and low prices by printing to a "pleasing color" standard, using standard ink densities. There is no guarantee that your finished piece will match your printed sample. This is due to the varying results from different output devices including inkjet printers, continuous tone proofing devices, and film-based proofs.

14. Over runs/Under runs

DreamCo Design will normally deliver the exact quantity of goods ordered plus a small additional amount. There is no extra charge for the additional amount. In the event of an under run, DreamCo Design may bill for the actual quantity delivered. The generally accepted trade practice is plus or minus 5%.

15. Delivery
Charges for delivery of materials and supplies from the client or the client's supplier to DreamCo Design are not included in quotations unless specified. DreamCo Design is not responsible for delays and/or damage incurred during shipping. Title for finished work passes to the customer upon delivery to the carrier at shipping point; or upon mailing of invoices for the finished work or its segments, whichever comes first.

16. Claims

Claims for defects, damages, or shortages must be made by the client in writing no later than 10 calendar days after delivery. If no such claim is made, DreamCo Design and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that DreamCo Design's performance has fully satisfied all terms, conditions and specifications. In case of dispute, all products will be returned to our facility in order for us to fully inspect the damages.

17. Disputes & Venue

For legal purposes, the venue for any dispute including all law suits, mediation, and legal exchanges, shall be Kane County, Illinois, USA. DreamCo Design LLC is a limited liability company with principal offices located in West Dundee, IL.

In the event that legal action is taken DreamCo Design holds the right to "cease all work" on a project until resolve has been met; this circumstance is only valid if a project is still in any phase of development. In the event that legal action is taken after development has been completed, DreamCo Design holds the right to "remove a project" or "remove a website" from our hosting servers in the item in dispute involves the website which was drafted and or the hosting charges involved. DreamCo Design also holds the right to pause development of any project which enters ARBITRATION or charge-back status through any credit card merchant.

18. Right to Subcontract

DreamCo Design shall have the right to assign any portion of the work required to another contractor.

19. Workmanship Guarantee

We guarantee all orders to be free of defects in workmanship. If any order does not match the generally accepted trade standards, we will re-print the order or issue the customer a refund at our discretion. In the event of color-matching, DreamCo Design will print files to spec using the CMYK process. Exact color matching is never guaranteed though DreamCo Design will look at color accuracy on a case to case basis for reprint requirements. In the event of bugs, DreamCo Design will maintain and fix any website we have developed, provided it remains hosted on our servers, to ensure proper functionality. Software updates to third party tools such as FORUMS, WORDPRESS, JOOMLA, and other CMS platforms are not considered fixes nor are any errors which take place due to upgrades.

20. Privacy Statement

Any information DreamCo Design collects from order processing or from any inquiries is not shared with any other company outside of DreamCo Design or our sister companies / synergies which may benefit you, the customer, with other service opportunities. Your information is only used for contact, billing, and shipping purposes. Your credit card information is only stored internally by DreamCo Design within our internal CRM system and on secure paper documents. Should a request be presented for information to not be issued to any sister company of DreamCo Design, in writing, the request will be granted.

21. Samples

DreamCo Design might use your product for samples or advertising purposes. Even in cases in which a website is "white labeled", the agreement to these terms and conditions allow us to showcase your product as part of our work. DreamCo Design holds the right for portfolio demonstration of any product we develop without consent from any client or party.

22. Billing

Your credit card bill will read "Dreamcodesign.com" or "Web Design" or "DreamCo Des" or other terms which reference our company. Billing will be executed VIA the payment method initially provided on file unless specifically suggested otherwise in writing. Payment is due at development link in most circumstances but will always be paid VIA the statement issued in the Scope of Work.

23. Design Specifications

Business card files must have an 1/8" bleed and an 1/8" safe area. Files which do not meet these requirements will be rejected. All files submitted for sizes larger than a business card must have a 1/4" safe area. We take no responsibility for cutting text or images which exist outside our required safe area. Please check your design before submitting it for print. Finished sizes for pieces larger than business cards may vary by 1/8". If you require an exact size, please call for a custom quote. Please refer to our templates section for further information.

24. All Sales Are Final

Since each job is custom created for its owner, it can not be reused or resold. Regardless of any business decision or termination of a company, plan, or website, all funds are 100% owed as agreed upon VIA the signed scope of work sales agreement.

25. Shipping Changes and Shipping Methods

Due to our quick turnaround, shipping methods selected on our online ordering page are final and cannot be changed once the order is submitted. We will not upgrade or change the shipping method that was selected on our online ordering page. Also, we will not use any other form of shipping that is not one of our pre-determined shipping options. We will not use client's account numbers, regardless of the carrier for the shipping of orders.

26. Third Party Billing and Reimbursements

Your card will be billed the exact amount of the purchase. DreamCo Design will not charge a card for more than the amount and reimburse the difference. Under no circumstances will DreamCo Design deviate from this term. It is up to you to work out an agreeable transaction arrangement with your client if you choose to resell our products.

27. Changes

DreamCo Design may change, modify, add or remove portions of this policy at any time, and any changes will become effective immediately upon being posted unless stated otherwise. This policy was last revised on October 13, 2009.